Privacy Policy

1. Who we are

Best Energy Advisor ("we", "us", "our") is an independent energy advisory and consulting firm with its registered office at 16192 Coastal Highway, Lewes, Delaware 19958, United States. We are the controller of the personal information described in this policy. You can reach us at info@bestenergyadvisor.site or 1-888-247-8182.

2. Information we collect

Information you give us

• Enquiry and consultation details: your name, email address, telephone number, company or property name, property type, the service you are interested in and the message you write to us.
• Engagement information: where you become a client, the documents and data you share to allow us to advise you — for example utility bills, meter or interval data, tariff sheets, supply agreements and operational information. These documents may contain limited personal information (such as account holder names and service addresses).
• Correspondence: emails, call notes and messages relating to your enquiry or engagement.

Information collected automatically

• Technical data: IP address, browser type and version, device type, operating system, referring page and the pages you view on this site.
• Server logs: records kept by our hosting provider for security, diagnostics and abuse prevention.

Information we do not knowingly collect

We do not intentionally collect special category data (such as health, biometric or precise geolocation data), payment card numbers through this website, or information from children. Please do not send us sensitive personal information through the website forms.

3. How we use your information

• To respond to your enquiry and provide the consultation you requested.
• To prepare quotations, scopes of work and engagement documentation.
• To deliver, support and administer advisory and consulting services, including producing reports and models.
• To communicate with you about your engagement, including clarifications and follow-ups.
• To maintain business records, invoicing and accounting information.
• To keep the website secure, prevent spam and abuse, and diagnose technical problems.
• To comply with legal, tax, regulatory and professional obligations, and to establish, exercise or defend legal claims.
• Occasionally, to send you relevant advisory updates — only where you have asked to receive them, and always with an easy way to opt out.

We do not use your information for automated decision-making or profiling that produces legal effects, and we do not sell your personal information.

4. Legal bases for processing

Where required by applicable law, we rely on the following bases: consent (for enquiries you submit and any marketing you opt into), contract (to deliver services you have engaged us for), legitimate interests (running and securing our business, responding to enquiries, improving our services) and legal obligation (record-keeping, tax and compliance). You may withdraw consent at any time by contacting us, without affecting processing carried out before withdrawal.

5. Cookies and similar technologies

This website is designed to work with minimal cookies. We use only what is necessary for the site to function and to keep it secure. Where we use third-party embeds — for example a Google Maps map on our contact page or Google Fonts for typography — those providers may set their own cookies or receive your IP address when the embed loads. We do not use third-party advertising cookies and we do not run behavioural advertising on this site. You can block or delete cookies in your browser settings; the site will continue to work, although some embeds may not display.

6. When we share information

We share personal information only as far as reasonably necessary:

• Service providers who process information on our behalf, such as website hosting, email delivery and secure document storage, under confidentiality obligations.
• Professional advisers such as accountants, auditors, insurers and legal advisers where required.
• Legal and regulatory authorities where we are required to do so by law, court order or valid legal request, or where disclosure is necessary to protect rights, safety or the integrity of our services.
• Successors in the event of a merger, acquisition or sale of assets, where information may be transferred as part of that transaction subject to this policy.

We never sell, rent or trade your personal information, and we never share client data with energy suppliers, brokers, installers or manufacturers for their own marketing purposes.

7. Service providers we use

Depending on how you interact with us, our service providers may include: our web host and its email delivery service (used to deliver contact-form messages to our inbox), Google Fonts (typography) and Google Maps (a map embed on the contact page). Each provider processes limited technical data as described in its own privacy documentation. We choose providers with reputable security practices, but we are not responsible for their independent practices.

8. Data retention

We keep enquiry details for as long as needed to deal with your request and for a reasonable period afterwards — normally up to 24 months — so that we can pick up a conversation if you return. Where you become a client, we retain engagement records, reports and related correspondence for the longer of seven years or the period required by applicable tax, accounting and professional record-keeping rules. Technical and server logs are retained for a short period consistent with security and diagnostic needs. When information is no longer needed, we delete or anonymise it.

9. Security

We use appropriate technical and organisational measures to protect personal information, including encryption in transit (HTTPS), access controls, password protection on accounts and devices, and restricting access to client information to personnel who need it to deliver the engagement. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you and any relevant authority where required by law.

10. International transfers

We are based in the United States. Where a service provider processes information outside your country — including outside the EEA or UK, if that applies to you — we take reasonable steps to ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections offered by the provider.

11. Your rights and choices

Depending on where you live, you may have the right to:

• request access to the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete information we no longer need, or to restrict how we use it;
• object to processing based on legitimate interests, or withdraw consent you previously gave;
• request a portable copy of information you provided to us;
• opt out of any marketing communications at any time.

To exercise any of these rights, email info@bestenergyadvisor.site with enough detail for us to identify you and understand your request. We will respond within the timeframe required by applicable law, normally within 30 days. We may ask you to verify your identity before acting on a request.

12. California privacy rights

If you are a California resident, you have rights under the California Consumer Privacy Act (as amended) including the right to know what personal information we collect and how it is used, the right to request deletion or correction, the right to opt out of the "sale" or "sharing" of personal information (we do not sell or share personal information as those terms are defined), and the right not to be discriminated against for exercising your rights. To make a request, contact us using the details below. An authorised agent may submit a request on your behalf with written permission.

13. Children's privacy

Our services are intended for businesses and adults. This website is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided information to us, contact us and we will delete it.

14. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology or legal requirements. The "Last updated" date at the top of this page shows when it last changed. Where a change is material, we will take reasonable steps to bring it to your attention.

15. How to contact us

For any privacy question or request:

• Email: info@bestenergyadvisor.site
• Phone: 1-888-247-8182
• Post: Best Energy Advisor, 16192 Coastal Highway, Lewes, Delaware 19958, United States

This policy is provided for transparency and does not constitute legal advice.